Patient Experience (PX) Guild
Guilds
- Account Leadership
- Analysis
- Digital CX
- ERP
- Employee Experience (EX)
- Patient Experience (PX)
- Jira
Resources
The resources below are specific to patient experience (PX) clients. If you have any questions about a resource below or a suggestion for an additional resource, please reach out to a member of the Walker Healthcare Guild.
Templates
Implementation guides
Survey Templates
This should NOT be sent to clients in its entirety – team members should pull their particular survey of interest in a separate word doc & send that.
Walker PX Playbook
Advisory Services Tools
Walker Trainings
Walker Marketing
Patient Experience Client
- Referring only to direct care providers (hospitals, medical practices, surgery centers, outpatient facilities, hospice agencies, home health agencies, dialysis centers, urgent care centers, etc.).
- These clients are specifically measuring the experience of their patients, family members, & care providers (doctors, nurses, technicians, etc.).
Healthcare clients can often be setup and managed similarly to other B2B & B2C clients. It may be useful to refresh on the “Healthcare Terminology” and “Common Scoping Questions” resources below in addition to the standard setup documentation currently in use.
When a PX client signs up with Qualtrics and Walker they are trying to successfully transition (and potentially expand) their existing PX program from another survey vendor (e.g. Press Ganey, NRC, Gallup, Medallia, etc.) to the Qualtrics platform. They have likely transitioned to Qualtrics to create a more modern listening architecture that meets patients and caregivers where they are and gives them additional opportunities, while still meeting regulatory survey requirements.
When a PX client signs up with Qualtrics and Walker they are trying to successfully transition (and potentially expand) their existing PX program from another survey vendor (e.g. Press Ganey, NRC, Gallup, Medallia, etc.) to the Qualtrics platform. They have likely transitioned to Qualtrics to create a more modern listening architecture that meets patients and caregivers where they are and gives them additional opportunities, while still meeting regulatory survey requirements.
Team Members
Team not found
For additional PX questions, please send a message to the PX Guild Slack Channel:
#px-healthcare
#px-healthcare
If you have any questions about Walker Hub, please contact a member of the marketing team or send an email to brand@walkerinfo.com.
