Digital CX Guild
Guilds
General Resources
Qualtrics is betting big on Digital Customer Experience. Lite versions of common digital listening tools are being built into in all license types within the next year, and XMI research has shown that customers expect to complete an ever-increasing amount of daily tasks via digital tools. Capturing feedback to improve those tools, and to drive meaningful business results is what Digital Customer Experience is all about. Take a look below for a host of resources to get your digital projects off the ground.
DCX Learning Paths
- Start your journey by exploring the training options below.
- Complete Qualtrics courses on Basecamp and the QPN for simple introductions.
- Search for the most current technical implementation steps at Qualtrics Support.
- Walker trainings are great for understanding advisory concepts to solve common business challenges.
- Refresher courses in Lessonly are great if you need a few talking points before your next meeting.
Recommended Coursework
AMS - VP & PM
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Designing a Digital Program (14m)Part of the Implementing a Digital Feedback Program
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CX Digital (120m)
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DCX Foundations (240m)
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Selling CX Digital (90m)
TC & ES
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Implementing a Digital Feedback Program (111m)
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DCX Foundations (240m)
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Dev Tools/Analytics (90m)
Sales
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Selling CX Digital (90m)
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DCX Foundations (240m)
DCX Foundations Refresher
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DCX Foundations Refresher
Additional Learning Opportunities
Team Members
Sr. Technology Consultant II
Babb, Michael
Associate Vice President + Team Lead, Client Services
Bluthardt, Brittany
Vice President, Client Services
Koiro, Heather
Sr. Software Engineer II, Team Lead I
Mason, Alex
Vice President, Client Services
Moran, Elliott
Sr. Engagement Manager II
Vessely, Hollie
Associate Vice President + Team Lead, Client Services
Bluthardt, Brittany
DCX Subject Matter Experts
Got a question? Need some help?
The DCX Guild is a great place to start. Post any of your questions to our slack channel #dcx-guild.
If you’re looking for a specialist, ping the guild then connect with an SME to help with your question.
If you have any questions about Walker Hub, please contact a member of the marketing team or send an email to brand@walkerinfo.com.
