Case studies
| IMAGE | TITLE | DESCRIPTION | FILE | LINK | hf:doc_tags | hf:tax:dlp_document_industry | hf:tax:dlp_document_file-type |
|---|---|---|---|---|---|---|---|
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-Abbott | Case Study | PowerPoint | clfu dashboards | healthcare tech | powerpoint | |
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-Abercrombie & Fitch | Case Study | PowerPoint | clfu custom-tech dashboards survey-design | retail | powerpoint | |
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-Aflac | Case Study | PowerPoint | dcx listening-architecture operational-efficiency satisfaction-and-retention root-cause | financial-services insurance | powerpoint | |
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-Agilent – Response Rate WeChat | Case Study | PowerPoint | custom-tech dcx internal-team response-rates | healthcare | powerpoint | |
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-Agilent SMS Korea | Case Study | PowerPoint | custom-tech response-rates | healthcare | powerpoint | |
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-Akamai | Case Study | PowerPoint | journey-mapping maturity-assessment | tech | powerpoint | |
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-Altair Global | Case Study | PowerPoint | journey-mapping listening-architecture loyalty partner-relations personalization survey-design xo | powerpoint | ||
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-American Bath Group | Case study | PowerPoint | culture employee-satisfaction ex financial-impact operational-efficiency | manufacturing | powerpoint | |
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-American Eagle – Digital CX | Case Study | PowerPoint | dcx | retail | powerpoint | |
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-Aqua | Case Study | PowerPoint | utility | powerpoint | ||
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-ARRIS | Case Study | creative loyalty partner-relations | tech | |||
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-ASM Global CLFU | Case study | PowerPoint | culture operational-efficiency | hospitality | powerpoint | |
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-Autodesk | Case Study | PowerPoint | root-cause text-analytics | tech | powerpoint | |
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-Avaya | Case Study | xo | tech | |||
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-Bathware Manufacturer | Case Study | PowerPoint | clfu financial-impact internal-team loyalty operational-efficiency roi | manufacturing | powerpoint | |
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-Bayer | Case Study | PowerPoint | custom-tech dcx q-partner-collab | manufacturing | powerpoint | |
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-Belden | Case Study | PowerPoint | dashboards journey-mapping loyalty xo | manufacturing | powerpoint | |
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-Blue Prism – Digital CX ROI NPS | Case Study | PowerPoint | dcx roi | tech | powerpoint | |
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-Brookdale | Case Study | PowerPoint | culture staff-aug tam | healthcare | powerpoint | |
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-Circle K | Case study | PowerPoint | employee-satisfaction integrations listening-architecture operational-efficiency | retail | powerpoint | |
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-Collins Aerospace – Digital CX | Case Study | PowerPoint | dcx | powerpoint | ||
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-Crowe | Case Study | PowerPoint | culture custom-tech ex staff-aug tam | professional-services | powerpoint | |
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-Cypress | Case Study | PowerPoint | custom-tech internal-team listening-architecture | semiconductor tech | powerpoint | |
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-eBay | Case Study | PowerPoint | custom-styling custom-tech dcx response-rates | ecommerce retail | powerpoint | |
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-Ferguson Case Study | Case Study | PowerPoint | culture dashboards xo | construction | powerpoint | |
| -Financial Institution Text Analytics (Banco Popular) | Case Study | PowerPoint | custom-tech dashboards listening-architecture text-analytics | financial-services | powerpoint | ||
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-Guitar Center | Case study | PowerPoint | dashboards omnichannel operational-efficiency | retail | powerpoint | |
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-HD Supply – Digital CX Dashboard | Case Study | PowerPoint | dashboards dcx | hospitality | powerpoint | |
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-Henry – Journey Mapping CX Principles | Case Study | PowerPoint | cx-principles journey-mapping | construction | powerpoint | |
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-Hillrom | Case Study | PowerPoint | healthcare | powerpoint | ||
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-Ingersoll Rand – Digital CX | Case Study | PowerPoint | dcx root-cause | manufacturing | powerpoint | |
| -Intel | Case Study | custom-tech xo | semiconductor tech | ||||
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-Johnson Controls | Case Study | PowerPoint | culture dashboards loyalty | manufacturing | powerpoint | |
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-KAR – EX Loyalty | Case Study | cx-principles ex loyalty | ||||
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-KAR Auction Services | Case study | PowerPoint | culture ex operational-efficiency satisfaction-and-retention | retail | powerpoint | |
| -Large Insurance Company | Case study | PowerPoint | operational-efficiency text-analytics | financial-services insurance | powerpoint | ||
| -Large Insurance Company (Travelers) | Case Study | PowerPoint | dashboards text-analytics | insurance | powerpoint | ||
| -Large Retailer | Case study | PowerPoint | clfu locations operational-efficiency | retail | powerpoint | ||
| -Large Retailer (Walmart Canada) | Case Study | PowerPoint | center-of-excellence clfu custom-tech dashboards text-analytics | retail | powerpoint | ||
| -Law Firm | Case study | PowerPoint | dashboards satisfaction-and-retention xo-data | professional-services | powerpoint | ||
| -Law Firm DEI (McCarthy Tetrault) | Case Study | PowerPoint | custom-tech dashboards dei ex survey-design xo | professional-services | powerpoint | ||
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-Maricopa | Case Study | PowerPoint | journey-mapping personalization | education | powerpoint | |
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-Maricopa – Digital CX | Case Study | PowerPoint | dcx | education | powerpoint | |
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-Maricopa – EX Listening Dashboard | Case Study | PowerPoint | dashboards ex listening-architecture personalization | education | powerpoint | |
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-Medxcel | Case Study | PowerPoint | culture ex internal-team metrics | healthcare | powerpoint | |
| -Member Organization (AAA) | Case Study | PowerPoint | ex metrics survey-design | insurance transportation | powerpoint | ||
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-Neighborhood Health Plan RI – JM Listening | Case Study | PowerPoint | journey-mapping listening-architecture | healthcare | powerpoint | |
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-New York Magazine – Digital CX Dashboard | Case Study | PowerPoint | dashboards dcx | powerpoint | ||
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-Norfolk Southern – Digital CX | Case Study | PowerPoint | dcx | transportation | powerpoint | |
| -Owens & Minor | Case Study | PowerPoint | loyalty xo | healthcare | powerpoint | ||
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-Performance Services | Case Study | PowerPoint | construction | powerpoint | ||
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-Purolator | Case Study | PowerPoint | clfu response-rates survey-design training | transportation | powerpoint | |
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-Saks Fifth Avenue | Case study | PowerPoint | integrations listening-architecture omnichannel operational-efficiency | retail | powerpoint | |
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-Semiconductor Manufacturer (TSMC) | Case Study | PowerPoint | cx-principles in-depth-interviews loyalty | manufacturing semiconductor tech | powerpoint | |
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-ServiceNow | Case Study | PowerPoint | clfu data data-driven-decisions listening-architecture operational-efficiency satisfaction-and-retention | professional-services tech | powerpoint | |
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-ServiceNow DXA Value | Case study | PowerPoint | dashboards dcx dxa internal-team operational-efficiency satisfaction-and-retention | professional-services tech | powerpoint | |
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-Solar Turbines – Digital CX | Case Study | PowerPoint | dcx internal-team | utility | powerpoint | |
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-Sysco – ROI | Case Study | PowerPoint | dashboards roi | distribution | powerpoint | |
| -Technology Organization – Response Rates | Case Study | PowerPoint | custom-tech response-rates | tech | powerpoint | ||
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-Tenneco – Journey Mapping | Case Study | PowerPoint | journey-mapping roi | manufacturing | powerpoint | |
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-Total Wine | Case Study | PowerPoint | clfu dashboards dcx text-analytics | retail | powerpoint | |
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-TracFone – Digital CX Custom Styling | Case Study | PowerPoint | custom-styling dcx survey-design | telecom | powerpoint | |
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-Travis Credit Union | Case study | PowerPoint | data-driven-decisions integrations listening-architecture operational-efficiency text-analytics | financial-services | powerpoint | |
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-University of Utah Health | Case Study | PowerPoint | clfu dcx response-rates survey-design xo | healthcare | powerpoint | |
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-Verizon Connect | Case study | PowerPoint | operational-efficiency xm-directory | telecom | powerpoint | |
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-Vineyard Vines – Digital CX | Case Study | PowerPoint | dashboards dcx | retail | powerpoint |
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