Reports
Walker's featured reports
Walker’s featured reports demonstrate our thought leadership in Experience Management.
PX - Designing a better patient experience
At its very core, patient experience is about ensuring that people feel seen, heard, understood, and cared for. In this report, you’ll learn how to build trust by designing patient experiences that are more holistic, responsive, and focused on the needs of patients, family members, and healthcare providers.
CX Now - Eight themes driving CX evolution
Just as CX is interrelated with other departments in an organization, the eight
concepts are interrelated with one another and with the rest of the company.
They don’t stand alone, and they aren’t mutually exclusive, but they represent
the real core of what companies need to be thinking about and addressing and
putting plans around – because they’re not going anywhere. But the way we
address them is always changing.
Effectively combining CX and EX
Practical advice for combining customer and employee insights to gain perspective on how your company is delivering on its promise of experience.
Deliver more value with X- and O- data
This report provides a practical framework for integrating experience data (X-data) and operational data (O-data) to drive better decisions.
Next-level CX for B2B companies
A report focused on helping business-to-business companies rise to the next level of CX excellence.
XM competencies
The XM Operating Framework lays out skills and actions that help companies build a sustainable foundation for success.
